Privacy Policy

1. Introduction

Reqium ("we", "us", "our", or "Company") operates the Reqium website and service. This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Service and the choices you have associated with that data.

2. Information Collection and Use

We collect several different types of information for various purposes to provide and improve our Service to you.

Types of Data Collected:

• Personal Data: Name, email address, phone number, and information about the deceased (name, date of birth, date of death)
• Document Data: Files you upload (death certificates, wills, financial records, etc.)
• Usage Data: Browser type, IP address, pages visited, time and date of visits
• Cookies and Tracking: We use cookies to track your session and preferences

3. Use of Data

Reqium uses the collected data for various purposes:

• To provide and maintain our Service
• To notify you about changes to our Service
• To allow you to participate in interactive features of our Service
• To provide customer support
• To gather analysis or valuable information so we can improve our Service
• To monitor the usage of our Service
• To detect, prevent and address technical issues

4. Security of Data

The security of your data is important to us but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

We implement industry-standard encryption for data transmission and storage, including:

• HTTPS/TLS encryption for all data in transit
• Encrypted storage for sensitive documents
• Regular security audits and updates
• Access controls and authentication

5. Disclosure of Data

We may disclose your Personal Data in the following situations:

• By Law: If required to do so by law or in response to valid requests by public authorities
• For Law Enforcement: If we believe in good faith that disclosure is necessary to protect the security or integrity of our Service
• To Family Members: Only to those you explicitly invite to your case with appropriate permissions
• Service Providers: To third parties who assist us in operating our website and conducting our business

6. Retention of Data

Reqium will retain your Personal Data only for as long as necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations.

You may request deletion of your data at any time by contacting us at [email protected]. Upon deletion, your case and all associated documents will be permanently removed from our systems.

7. Sensitive Data

Reqium handles sensitive personal information including details about deceased individuals and family circumstances. We treat all such information with the utmost care and confidentiality. This information is:

• Encrypted at rest and in transit
• Accessible only to authorized users you have explicitly invited
• Never shared with third parties without your explicit consent
• Retained only as long as you maintain your account

8. Your Rights

You have the following rights regarding your personal data:

• Right to Access: You can request a copy of your personal data
• Right to Rectification: You can request correction of inaccurate data
• Right to Erasure: You can request deletion of your data
• Right to Data Portability: You can request your data in a portable format
• Right to Object: You can object to certain processing of your data

To exercise any of these rights, please contact us at [email protected].

9. Third-Party Links

Our Service may contain links to other sites that are not operated by us. This Privacy Policy applies only to our Service, and we are not responsible for the privacy practices of other websites. We encourage you to review the privacy policies of any third-party sites before providing your personal information.

10. Children's Privacy

Our Service is not directed to anyone under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such information and terminate the child's account.

11. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy, please contact us at: